Kommo CRM for E-commerce (general)
We connect your e-commerce platform to Kommo and WhatsApp to turn store events (cart, order, post-sale) into qualified conversations that recover sales and encourage repurchase. Each lead becomes a pipeline, not an overflowing inbox.
Your store generates orders, but abandoned carts turn into silent losses and customers who bought once disappear without ever repurchasing. You sell automatically and handle customer service improvisationally.
Integration of the platform (abandoned cart and order webhook) with the Kommo pipeline
Cart recovery Salesbot on WhatsApp with triggers based on time and order value
Post-sale pipeline with automatic cadence for repurchase and cross-sell by purchased category
Funnel dashboard linking traffic source to actual revenue by stage
Does Kommo replace my e-commerce platform?
No. Your platform remains the store where the customer makes purchases. Kommo acts as an overlay layer of customer service and CRM: it receives store events via integration, organizes each customer in the pipeline, and triggers conversations on WhatsApp. The store sells, Kommo recovers and builds loyalty. They work together, not compete.
How does abandoned cart recovery work in practice?
When the customer abandons the cart, the store sends this event to Kommo via integration. The Salesbot identifies the product and value, waits the configured time, and triggers a WhatsApp sequence with the right offer. If the customer responds, it goes directly into the funnel for a human or AI to close. Everything is measured by the recovery rate.
Does it work for stores with many orders per day?
Yes, this is precisely where it delivers the most. Kommo processes events via integration and automates sorting, so volume does not become a bottleneck. We set rules based on order value and category so your team can focus on high-ticket carts and customers, while the rest runs automatically. It scales without hiring more staff.
Shall we set up the Kommo CRM for your e-commerce (general)?
Service for other niches