Kommo CRM for Restaurant and Delivery
We set up Kommo with WhatsApp to organize orders, build a proprietary customer base, and automate reactivation and reordering. You move away from app dependency and have a direct channel that brings customers back without paying commissions.
Your restaurant receives orders via WhatsApp and apps, but everything is manual and chaotic. Customers order once and disappear, there is no proper registration, and you depend on the app that eats into your margin.
Order pipeline on WhatsApp with Salesbot for menu, data capture, and status
Proprietary customer base segmented by neighborhood, frequency, and ticket
Reactivation cadence for inactive customers and promotion triggers by time
Reorder automation (it's been a while since you ordered) directly on WhatsApp
Does Kommo replace iFood or my delivery app?
It doesn't replace it but reduces your dependence on it. The app is a showcase and charges high commissions per order. Kommo creates your direct channel on WhatsApp based on your own customer database: those who ordered once through the app, you reactivate through your channel without paying commissions. The idea is to use the app for acquisition and Kommo for loyalty and repeat sales with full margin.
How does the customer place an order via WhatsApp without chaos?
With Salesbot. We set up a flow that presents the menu, captures the order, address, and payment method, and organizes everything in the pipeline with statuses (received, preparing, out for delivery). Your team monitors each order on a dashboard, not in dozens of loose conversations. The customer gets quick service, and you have control and their data stored.
Can I bring back the customer who ordered once and disappeared?
Yes, and it's the biggest gain. Each order registers the customer in Kommo with neighborhood, frequency, and usual items. When they go a while without buying, WhatsApp automatically sends a message or promotion to reactivate. Delivery customers are highly recurrent when reminded; instead of hoping they'll return, you prompt the next purchase at the right time.
Shall we set up the Kommo CRM for your restaurant and delivery?
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