Kommo CRM for Tourism and Travel Agency
We set up Kommo with WhatsApp to capture each quote, automate follow-up at the right time in the travel cycle, and reactivate past customers. You stop losing sales due to silence and turn quotes into bookings and customers into repeat clients.
Your agency receives many quotes, but the decision cycle is long and leads cool down without follow-up. Sent quotes get lost, clients book with competitors, and past travelers are not engaged for the next trip.
Sales pipeline by stage (quote, proposal, negotiation, closed, post-trip)
Salesbot for capturing and qualifying destination, dates, budget, and number of passengers
Automatic follow-up cadence for sent quotes that received no response
Post-trip reactivation with offers for new destinations at the right time for the customer
How does Kommo help in the long decision cycle of a trip?
Travel is decided in weeks, and it is during this interval that the lead cools down. Kommo keeps each quote alive in the pipeline and triggers automatic follow-up on WhatsApp at the right cadence: without the salesperson relying on memory. We set up touches per stage: proposal reminder, urgency trigger for ticket price, installment offer. The lead that was about to disappear continues to be worked until boarding.
Can I qualify the quote before the salesperson spends time?
Yes. The Salesbot on WhatsApp captures destination, dates, number of passengers, and budget range before reaching the salesperson. Thus, each proposal already starts with real information, and the salesperson focuses on those with intent and budget, not on curious inquiries. For agencies that receive many shallow quotes, this frees the team to close the itineraries that truly generate profit.
Does Kommo work with clients who have already traveled with me?
Yes, and it is where the most profitable sales are. Those who have traveled with you trust you and have a defined profile. We record the history in Kommo and set up reactivation sequences at the right time: travel anniversary, peak season of the favorite destination, promotion of a new package. Instead of only chasing new and expensive leads, you encourage the next trip from existing clients. Repeat business in tourism is gold.
Shall we set up the Kommo CRM for your travel and tour agency?
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